Customer reviews of B A Cars

By Lucie M on 05 June 2017 | Verified purchase

Great car, professional and friendly service, honest and very helpful.

Reply from B A Cars on 05/09/17

Thanks Lucie

By Simon D on 26 November 2022 | Purchase not verified

Great service from Barrie. Welcoming and professional I would recommend highly. Great trader and a nice guy. Cheers

By Zeeshan R on 14 June 2020 | Purchase not verified

I asked about a ford galaxy, first time i called 4 times with no response. He finally got back to me saying hes u sure whether or not he can get a viewing as he promised his ‘friend’ thT fhey could have the car. He said he would get back to me at the end of the day but he lied and did not. I then called 8 more times and he didn’t reply until the next day, still unsure. He finally gave me an appointment to see the car, but at 10PM on the night before i was going ro see the car, he said his friend wanted at afterall. This dealership does not know what customer service is and cannot run their own business. Please read this review and save yourselves otherwise you too will have your time wasted.

By Paul G on 20 February 2020 | Purchase not verified

This trader has reinstalled my faith in second hand car dealers. The wife is over the moon with her Mini Cooper .

By David F on 28 May 2019 | Purchase not verified

Very friendly and helpful.Bought Honda Civic three weeks ago and very pleased with it .

By Jonny H on 17 November 2018 | Purchase not verified

Worst garage I have ever dealt with. The salesman not only sold me a dodgy car but also refused to fix it or give me a refund.when he had the car to look at for a week he did nearly 200 miles and damaged the car! Matter is now being handled by the courts as BA cars refused to fix or repair car! Strongly recommend anyone to avoid this garage like the plague!

Reply from B A Cars on 09/02/19

This review is vexatious and spiteful. It was submitted by a customer who despite my many determined efforts to satisfy his increasingly querulous and unsubstantial demands has tried to bully me via threats of court action and disparaging social media reviews. I refused to be intimidated by these questionable tactics and eventually submitted the case for professional arbitration, which rejected the case in my favour in almost record time. I strongly value my record for Customer satisfaction and take great lengths to ensure reasonable request are fulfilled. I therefore welcome objective criticism, seeing it as an opportunity to up my game. However this malicious message was neither accurate nor fair...

By DA Y on 24 May 2018 | Purchase not verified

I answered an SD for a car with 57000 miles for £2000. When I saw the car the mileage was 93000. Honest mistake sorted by reducing to £1700. Car advertised with service history but cam belt wasn't changed so I arranged to have it done. I had the car a week and warning light came on for airbag. Took the car to have cam belt changed and tyre was flat. Rim rusted so bead had to be grounded and sealed costing me money. The car had NO REAR BRAKES. Had them done and dealer refused to refund for the job. Avoid if you want a roadworthy car!

By john o on 14 January 2018 | Purchase not verified

I would like to comment on my recent visit to your car showroom , I must say that is was the best experience that I have ever had during the purchase of my latest car .The level of customer service that I got was far beyond my expectation, I would like to say a big thank you to the sales man Barry and what a great car I got as well , I will be back for another deal at a later stage .

By john o on 14 January 2018 | Purchase not verified

I would like to comment on my recent visit to your car showroom , I must say that is was the best experience that I have ever had during the purchase of my latest car .The level of customer service that I got was far beyond my expectation, I would like to say a big thank you to the sales man Barry and what a great car I got as well , I will be back for another deal at a later stage .

By Charles H on 12 December 2017 | Purchase not verified

Great to meet a guy who is aware of the market ,honest pleasure to deal with my son purchased his veh which was as discrlbed.Thank you Barrie afirst class service highly recommend.